In an industry facing increasing pressure from rising labor costs, talent shortages, growing demand for immediate service, and an increasingly unstable geopolitical environment, specialized co-sourcing models are gaining ground over traditional outsourcing.

According to data from 24/7 Travel Partner Desk (247tpd), a company specializing in customer service operations for the travel industry, this model enables companies to reduce operational costs by between 40% and 50% in functions such as customer service and 24/7 operations. In markets with particularly high cost structures, such as the United States or Northern Europe, savings can reach up to 70%, according to company data.